Frequently, unexpected or unfavorable events occur, whether they involve employee injuries, a dissatisfied patient, expressed employee concerns, breach of confidential information, documentation or billing errors, external audit/ inspection/ investigation by an insurance carrier or government agency. These incidents should be tracked and actions to provide corrective action must be documented. Some incidents only need to be memorialized while others require follow up on corrective actions. The incident-tracking log is spiral bound to help keep your information safe in one place. Tracking incidents and corrective actions to help you demonstrate your response to detected violations (OIG elements #5 - Responding appropriately to detected offenses and developing corrective action and #6 - Developing open lines of communication).