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Management vs Leadership in Dentistry and the Best Practices for Business Success - Chuck Blakeman

Featured on this episode of Talking With the Toothcop is author, business coach, and mentor Chuck Blakeman. Throughout the interview, Chuck and I discuss the critical differences between management and leadership, how to avoid falling into the trap of always planning and never executing, and Chuck shares the two most important business words you’ve never heard of. He draws on his 35 years of experience and multiple best-selling books to give you the greatest knowledge in the dental industry, and it’s a conversation you don’t want to miss. Doing business should not be a 30-year grind! And why money is...

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Creating Systems for Excellent Pediatric Dentistry Practice Management with Tonya Burns

It can be challenging to balance all of the aspects of pediatric dentistry practices. Patients, employees, industry trends, insurance requirements, and countless other areas all demand your full attention. That’s why people like Tonya Burns, owner of Complete Dental Practice Consulting are such assets in the pediatric dentistry industry. In this episode of Talking with the Toothcop, I ask Tonya to share her knowledge of pediatric dentistry management systems. She covers four main areas of focus: the key systems for running an efficient practice, how to be a high-volume practice without feeling like a clinic, the art of putting patients...

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Why Good Dental Records are Essential and How to Audit Them

In this episode of Talking with the Toothcop, I explain seven of the most important things to look for in your dental records. I also describe different types of audits that can be used to ensure efficient and effective record-keeping practices as well as explain why all of these processes are critical in your dental practice. Keeping proper records goes beyond preventing lawsuits and insurance headaches. It enters into the realm of ensuring adequate patient care and doing your best to operate the best practice for your patients and staff alike. Be sure to catch the full episode for all...

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Compliance Coaching for Busy Dental Professionals: This is Talking With The Toothcop

It’s pretty exciting to me to be bringing you this first episode of my new podcast, “Talking With the Toothcop.” I’ve been wanting to do this for a long time and finally decided it was time to get moving. You’ve happened upon the “zero episode” where I explain a bit of who I am, why I’m doing this podcast in the first place, and what you can expect from it week to week. Dental compliance is something all you busy dental professionals know is important but don’t have the time to learn inside and out. That’s why I’m here. I’m...

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Customer Service in Dentistry: The Key to Long-term Success - Dr. David Moffet

In any environment where people are being served, customer service is of primary importance. Dental practice customer service needs to be a huge priority for every dental office because there is already a built-in “fear factor” of sorts that has to be overcome. My guest today is Dr. David Moffet, my long-time friend who is a Dentist and dental practice consultant who has literally made it his business to learn and teach excellent customer service in dentistry. This conversation is fun and filled with all kinds of insights about what it takes to be the dental practice of choice for...

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